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Welcome to the Epoch Business Analysis.
This is not a test, it is a questionnaire to provide data for analyzing your business effectively.
Answer the questions as correctly and honestly as you can, so as to make the results as valuable to you as possible.

Instructions:

1. There are 100 numbered questions. Indicate your answer to each one of them by clicking the appropriate radio button next to each question:

+ (Plus) means I AGREE, YES or MOSTLY YES
M (Middle) means UNCERTAIN, MAYBE, NEITHER YES NOR NO
- (Minus) means I DISAGREE, NO or MOSTLY NO

2. Answer the questions based on the main product or services that you deliver. "Customers" includes: "Clients", "Patients", and so on, as appropriate. Please ensure you leave yourself enough time to answer all questions.

Question	+ (Plus)	M(Middle)	- (Minus)
1. I am achieving my financial goals for my company
2. I have very good success at finding and hiring capable employees
3. Little competition exists in our market
4. I give my credit collection staff a rating of 8 out of 10 or better
5. In terms of what we deliver to our customers, we are technically the best
6. I have a regular check on the quality of my product/service
7. We use surveys when going after new business
8. I often feel guilty about not spending more time with my family
9. Owners and managers should give unexpected bonuses to keep employees on their toes instead of having a routine system of bonuses
10. I believe that people can be helped

Question	+ (Plus)	M(Middle)	-(Minus)
11. There has been a down trend in our profitability over the past 12 months
12. Employees often don't understand how their jobs affect others in the company
13. The ongoing needs of our customers are well-defined and used for increasing sales to them
14. Customers often complain about errors in their accounts
15. What we deliver to our customers is normally on time and better than they expected
16. I use customer complaints as a means to improve the business
17. We keep a record of new clients and know how effective our promotion is
18. There are influences outside my business that demand my attention right now
19. It is only natural for labor and management to be mistrustful of each other
20. There is something missing in my life

Question	+ (Plus)	M(Middle)	- (Minus)
21. We have cash flow problems that need to be resolved
22. Newly hired employees in my business are quickly trained and soon function well at their jobs
23. Our promotional materials effectively produce repeat business
24. I am kept waiting for up-to-date figures on Accounts Receivable
25. If I had better equipment, I could produce a better product/service for my customers
26. My staff know they're good, I don't need to praise them
27. We have effective and proven programs for generating new sales
28. There's quite a bit of stress in my life
29. Trying to define and measure the results produced by each employee would be a waste of time
30. There are other things that I think I should be doing with my company

Question	+ (Plus)	M(Middle)	- (Minus)
31. My company has been involved in litigation as a defendant within the past two years
32. I often find myself solving problems that others (managers or employees) should handle
33. We do not have a regular communication going out to our regular customers
34. My company has an excellent credit rating
35. My sales department frequently complains about deliveries
36. My business has no call for "correction programs"
37. Our company is getting positive exposure from newspaper articles, free publicity, etc.
38. I'm concerned about my health at times
39. Teamwork inhibits creativity
40. There are some problems in my business for which I have no solutions

Question	+ (Plus)	M (Middle)	- (Minus)
41. The amount of debt that my company is carrying is a problem or a potential problem
42. I could get more work done each day if I had fewer interruptions
43. We do special promotions which are available only to our existing customers
44. Payroll is always done on time
45. I haven't yet trained anyone to manage and care for the production/service areas as well as I do it myself
46. We keep and use the staff suggestion box (or similar system)
47. I have at least one employee whose sole job is to develop new business
48. There are too many accidents/mistakes in my life
49. A good policy in business would be to cut every corner possible in order to increase profit margines
50. I intend to find a way to be more effective

Question	+ (Plus)	M (Middle)	- (Minus)
51. The long term profitability of my company is on an uptrend
52. Communication within my company flows smoothly and quickly to the right person with no misunderstandings
53. Our average sale per customer is increasing
54. Tax payments are usually on the late side
55. Quality of service tends to collapse when I am away from the area for any extended period of time
56. Our staff training system is an ongoing affair
57. We don't expect much return from our promotional campaigns
58. I have one or more physical problems
59. Most people don't want to work, and only do so because of economic neccessity
60. I'm looking for help to improve conditions

Question	+ (Plus)	M (Middle)	- (Minus)
61. My gross sales have expanded for the last two years
62. I have a reward system for employees who do more than their share
63. We are losing business because of inadequate follow-up of existing customers
64. I can lay my hands on all financial statements at short notice
65. My production staff takes pride in pleasing the customer
66. I have several people in training at this time to take over positions senior to those they now hold
67. Generating new business is not an essential part of our sales forecasts
68. Others have influenced me in making decisions that I later regretted
69. Expansion isn't always desireable
70. There is something that I need to change or things will worsen

Question	+ (Plus)	M (Middle)	- (Minus)
71. There is an external factor which is a threat to the viability of my company
72. I sometimes wonder how productive some of my employees really are
73. We have a complete database of past and present customers
74. I would like to receive the financial reports more quickly
75. I sometimes cringe and want to hide when my employees are speaking to customers
76. We get along very nicely without any staff training
77. Public Relations is an essential part of our marketing
78. I sometimes experience periods of worry and depression
79. Most problems between people can be resolved with communication
80. Most things that claim to help people actually do more harm than good

Question	+ (Plus)	M (Middle)	- (Minus)
81. My company is dependent on additional external funding (debt or equity) for continued survival
82. I keep graphs of all the key statistics of my company
83. We have a very loyal and expanding customer base
84. The fixed assets inventory is complete and up-to-date
85. There is excellent coordination of finance, supplies, personnel, logistics, etc. in my business
86. We apply the principle of quality control to our entire organization
87. I keep separate records of new business and repeat business
88. The rewards of operating my business far outweigh the difficulties
89. A good leader would not hesitate to sacrifice an individual for the good of the group
90. There isn't anything someone else could tell me that would help me run my business better

Question	+ (Plus)	M (Middle)	- (Minus)
91. My company's cash position is better than it was a year ago
92. Overall, morale in my company is very high
93. 50% or more of our business comes from one customer
94. I know where the money's going before it gets spent
95. If we did a survey of our customers, at least 90% of them would say that they were satisfied with what we delivered
96. I have a statistic which measures the effectiveness of our Quality Control
97. We get new business from referrals from existing customers
98. Someone or something else is responsible for the condition my company is in
99. A good executive would rather earn money than borrow it
100. I continually look for ways to improve myself and my company

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